**Hours of Work :** TBA **Days Of Week :** TBA **Work Shift :** **Job Description :** **Your Job:** **In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.** **Your Job Requirements:** **• High school Diploma or Equivalent required** **Your Job Responsibilities:** **Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors** **Assist with departmental locations, wayfinding, and handling a wide range of inquiries** **Assist with patient throughput** **Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible** **Answers telephones, screens and routes calls to proper location** **Maintains a clean work environment** **Provides wheelchair assistance as needed when appropriate** **Ability to multi-task effectively** **High attention to detail** **Demonstrate computer literacy** **Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information** **Escalates issues to the proper person in a timely manner** **Maintain supplies and place order for additional supplies as needed** **Other duties as assigned** **Methodist Richardson Medical Center** **is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval** **®** **for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more.** **We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.** **Our reputation as an award-winning employer shows in the distinctions we’ve earned:** **Magnet®-designated hospital** **150 Top Places to Work in Healthcare by** **_Becker’s Hospital Review_** **, 2023** **Top 10 Military Friendly® Employer, Gold Designation, 2023** **Top 10 Military Spouse Friendly® Employer, 2023** **Level III Neonatal Intensive Care Unit** **Level III Trauma Center** Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: + Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers + 150 Top Places to Work in Healthcare by _Becker’s Hospital Review_ , 2023 + Top 10 Military Friendly® Employer, Gold Designation, 2023 + Top 10 Military Spouse Friendly® Employer, 2023 Equal Opportunity Employer It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.