Customer Service Lead
Chevron Corporation
Total Number of Openings
1
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
+ **Requirements :**
+ Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
+ Strong cross functional coordination and bilingual communication skills.
+ Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
+ Hands-on digital fluency working with web-based tools for reliable and real-time data support.
+ Proven leadership skills in handling unique situations and managing a customer service team.
+ A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at www.chevron.com .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
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