Job description:

In charge of monitoring the Delivery Status to the Customer for NA Plants in a centralized area. I use Red Flags to visualize Critical FG, detect discrepancies between Customer Releases and production Planning, and prevent Outbound Premium Shipping and Customer and delivery risks without proper escalation.

Skills:

Experience in the Customer service area (3 years minimum)

Bachelors degree terminated

English level advanced

Experience in customer-specific requirements & portals

Self-directed, solution-oriented, and focused on results

Ability for decision making, analytical skills

Results oriented

Able to plan priorities

Main contact for the Plant's communication and problem-solving

SAP system expert

General Functions:

Customer Demand Analysis

Release the covered coordinator

Main coordinator for Customer updates (Single Point Contact)

PF control / CR follow-up

Portal's monitoring/follow-up

Escalation process on delivery risks

Idoc’s process follow-up

ASN correct transmission follow-up

Debits control & Follow up

Trainings:

Enterprise operating system

Customer service training process

SAP

ERP

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.