Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

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Responsibilities:\n\nManage daily calls and email activity, while dispatching work tickets through Infor, client work ticketing system and scheduling meeting space.
\nProcess and Release scheduled PM work orders for each new month.
\nDeliver reports to Engineering team for assignments and reassign the orders as needed
\nRespond to all emails within 2 hours during core business hours.
\nSupport recordkeeping activity for the sustainability initiatives as necessary
\nProvide Helpdesk Data for monthly reporting
\nOn a daily basis follow up via phone regarding responses for meeting set up and overdue work tickets.
\nDeliver world class customer service and build customer satisfaction and loyalty.
\nStriving for one-call resolution of customer requests, Provide effective and timely resolution.
\nStrike a positive and cooperative tone with both customers and coworkers.
\nEnter activity data in logs, maintain records.
\nEnsure all procedures are followed at all times.
\nUtilizing Infor software, pull reports and analyze ticket information
\nDaily contact with the facility team in the field to assist in closing and opening work tickets
\nComplete ongoing training to stay abreast of product, service and policy changes.
\nOther duties as assigned.\n\n

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Qualifications:\n\n High School diploma or equivalent (GED) preferred but not required.\nCustomer Service experience required.
\nMinimum of 1-2 years help desk related experience preferred.
\nMust be very willing to work in an environment that requires heavy phone-based customer interaction.
\nWorking knowledge of facilities experience.
\nData base software experience preferred.
\nStellar communication skills both verbal and written.
\nDemonstrated competency in Windows and Microsoft Office Software.
\nDemonstrated competency in MS Outlook Calendaring.
\nKeyboarding proficiency and use of automated systems.
\nStrong problem-solving skills and ability to make swift, sound judgments.
\nAbility to thrive in a lively working environment and multi-task.
\nStrong interpersonal skills: professional, courteous, friendly and empathetic.
\nAttention to detail.
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