At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We have a 12 month fixed term contract opportunity within our Specialist Corporate Salary Sacrifice customer services team in Slough.

Salary Sacrifice is one of our Key commercial pillars for our organisation so an exciting time to join the team to support the growth in our portfolio.

Key Accountabilities:

Take ownership of Fleet Manager enquiries from a key account, resolving issues where possible or liaising with your team and other departments to provide good outcomes for our customersBuild rapport and confidence with the key account contactProvide updates and timelines on queries and complaints within the contracted SLAs agreedBe the face of Customer Services on weekly client calls.Own business processes and updated in line with audit requirementsLook for better ways of doing things to improve efficiency and customer outcomesBeing agile and adapting to the changing demands of our customers

 

Required knowledge & experience:

Experience of key account customer service or Fleet Management supportAn ability to build strong relationships with customersBeing adaptable to the changing demands of customersSelf-motivated and proactiveExperience of working in fleet management, customer service, understanding the importance of teamwork in a customer and goal focussed environment.Experience in dealing with customers in a front-line environment and/or ability and willingness to learn at a fast pace.Can multi-task, and have excellent time management and organisational skillsDemonstrate integrity and honesty in all business activity

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.