Company Description

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com

Job Description

Responsible for receiving & processing purchase orders (POs) to ensure all POs are being executed promptly and customers’ required delivery date / time are being served at all time. 

Check the inventory and contact with planner about the ETA (contact with sales team, planner to allocate the quality to each customer if the stock is not enough)

Key in orders in MFG-pro and re-confirm POs with customers.

Liaise with finance on credit release for all purchase orders before executing the orders to production and warehouse, Liaise with planning, production and warehouse to ensure DIFOT (Delivery In Full On Time) is met. 

Print Order Acknowledgment (OA) and cross check by another CS to make sure the OA is correct with the PO from customers.

Using systematic exact optimizer to combine the exact orders with lowest trim lost & ensure slitted rolls can be utilized sold to customers later.

Coordinate with Operations on finished capacity and scheduling.

Issue the Delivery Docket & VAT invoices for each shipment deliver to customers. 

Prepare the Certificate of Analysis (COA) for customers.

Prepare shipment delivery schedule for next day, contact with warehouse and transportation companies to ensure the orders will be delivered to customers on time with lowest cost.

Response to customers’ inquiries or complaints in a timely and professional manner. 

Check the inventory aging monthly.

Ensure all documents are being filed and kept in accordance with company’s policy and procedures. 

Process and follow the CCR process

Be able to deliver quality information and excellent services to customers, ensure customer needs and requirements are met at all time. 

Maintain customer’s confidence and keep financial information in a confidential manner.

Contributes to team effort by accomplishing related results as needed.

Qualifications

Bachelor’s Degree, at least 3 years related experience in multi-international companies.

Good communication in English & Vietnamese.

Strong written, verbal and telephone skills.

Strong data entry and organizational skills.  Detailed oriented and good follow-up skills.

Knowledgeable on technical aspects of assigned product lines and customers.

Able to effectively manage many priorities and issues.

Understanding of applicable computer systems: Microsoft Office, Google Application, Internet.

Sense of carefulness and proactive; confident and professional in dealing with confidential information

Positive attitude to learn and take up new challenges

Accuracy and attention to detail

Confidentiality and integrity