Job Profile

\n\n\n\tUnder direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging, and multiple forms of voice and data-centric communication related to customer service\n\tAdminister simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging\n\tUndertake assigned tasks related to sales, service, and customer satisfaction via phone, emails, web-based chats/instant messaging\n\tShare information to service standard customer queries generated on the telephone, emails, web-based chats/instant messaging\n\tProvide product/service-related information to respond to customer inquiries \n\tPerform generally repetitive routine tasks such as data gathering, entering, and validation \n\n\n

\n\t\n\t\t\n\t\t\t\n\t\t\t

Education Level

\n\t\t\t\n\t\t\n\t\t\n\t\t\t\n\t\t\t

Vocational/Specialized/Technical/Certification

\n\t\t\t\n\t\t\n\t\n