At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Customer Service mid level with experience in project management and client services who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

What will help you succeed:Fluent English (B2 - Upper Intermediate)Experience managing commercial accounts, clients, and projects in digital marketing agencies, digital business consultancies, contact centers, or similar environments.Knowledge of commercial campaigns, agent sizing, call distribution, agent campaign configurations, and call and sales KPIs.Experience handling CRM, project management tools, and ticket management tools.Knowledge of digital marketing, lead management, marketing automation, and performance marketing is a plus.Basic knowledge of Google Analytics, Google AdWords, SEO, SEM, and social media (Twitter, Facebook, Instagram); understanding these channels as lead sources is a plus.Experience as a coordinator or supervisor in contact centers is a plus.What you’ll do:Manage and monitor assigned projects, maintaining communication with all internal and external stakeholders.Plan and optimize projects for successful execution.Create and maintain documentation for clients, projects, and service configurations.Manage client requests, document them, support the development team, and follow up on developments.Monitor and analyze project results, ensuring data consistency and identifying areas for improvement.Create and oversee control dashboards for lead generation and distribution across management platforms.Identify opportunities for growth and new business in existing accounts.Participate in client meetings, prepare reports, and ensure effective communication with clients.

 

This job can be filled in #Madrid-OnSite

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

At Globant, we believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer committed to creating a thriving and inclusive environment for all employees and candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you need any assistance or accommodations due to a disability, please let us know by applying through our Career Site or contacting your assigned recruiter.

We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about our commitment to diversity and inclusion and Globant’s Benefits.