Position Summary:

The Customer Engineering Service Manager for the West Region plays a critical leadership role in ensuring the seamless delivery of products and services to our customers. This position is responsible for overseeing equipment service operations, managing a high-performing team, and driving operational excellence with a strong focus on safety, quality, and technical integrity. Additionally, the role includes responsibility for the design, cost budgeting, and installation of small engineering projects and applications.

Key Responsibilities:

Lead and manage a regional team of 29 employees, including 4 direct reports (Maintenance and Installation Superintendents).Oversee all aspects of customer support operations, including installations, maintenance, repairs, and system removals.Ensure strict compliance with safety, quality, and operational standards and policies.Collaborate cross-functionally with Sales, Engineering, and Technical teams to resolve complex service issues and enhance customer satisfaction.Drive financial performance of the department, including productivity, cost control, and achievement of key performance indicators (KPIs).Coordinate and manage large-scale bulk installations and advanced site surveys.Implement strategic service initiatives and customer supply system improvements aligned with company objectives.Provide technical leadership and strategic direction to the Customer Service Engineering team, Linde Engineering, Sales, and Customer Service.Oversee and coordinate site surveys for advanced systems and ensure successful execution of all bulk installations.Design, budget, and manage the installation of small-scale engineering projects and applications, ensuring alignment with customer needs and company standards.