**On Site Location:** 2 Medicorum Place, Waterdown, ON **Shift:** Monday – Friday, 9:30 AM – 6:00 PM ET **Summary:** The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy as well as continuing to improve EDI capabilities to enhance customer experience. **What You Will Do:** + **Monitor and manage daily EDI order flow** , ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions. + **Maintain and update EDI documentation** , including work instructions and SOPs, to ensure process consistency and compliance. + **Collaborate cross-functionally** with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate. + **Partner with Customer Service Agents** to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed. + **Handle and resolve customer complaints** related to EDI issues; execute timely and accurate setup of new customer EDI registrations. + **Work with IS and Customer Service Management** to enhance EDI systems and processes; actively support EDI projects and improvements. + **Drive EDI adoption** by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels. + **Analyze EDI trends and metrics** , including invoice success dashboards, and present improvement plans to the Customer Service Management Team. **What You Need:** _Required_ : + High School Diploma or equivalent + 3+ years’ experience in a supply chain or customer service environment _Preferred_ : + Previous experience working with EDI + Experience in the medical device field + Bilingualism (French and English) + Post-Secondary Education _Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered._ Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.