Who You Are: You develop and drive long-term strategies that align with organizational goals. Anticipates future trends and positions the hardware services function to proactively meet evolving customer and market needs. Balances short-term execution with long-term transformation. You champion a customer-first approach across global service operations. Build strong relationships with internal and external customers to understand needs, resolve issues, and deliver exceptional service experiences that drive loyalty and satisfaction. You encourage a culture of continuous improvement and creative problem-solving. Identify and implement new technologies, tools, and methodologies to enhance service delivery, efficiency, and scalability. Foster experimentation and learning from failure. You articulate complex ideas clearly and persuasively across all levels of the organization. Listen actively and ensures alignment through transparent, timely, and tailored communication. Build trust and drive engagement through influence and collaboration. You lead with a global approach, navigating cultural, operational, and regulatory differences across regions. Align global service strategies while adapting to local market dynamics. Build and empowers diverse, high-performing teams worldwide. For This Role, You Will Need: Bachelor’s or Master’s in Engineering, Operations, or related field. Strong leadership skills with the ability to build, inspire, and lead high-performing teams across geographies. Excellent communication and customer management skills, with the ability to influence at all levels of the organization. Proven track record in strategic planning, budget management, and operational excellence. Experience working with cross-functional teams. A forward-thinking approach to technology adoption and service innovation. Preferred Qualifications That Set You Apart: 10+ years in hardware services, including 5+ in leadership. Proven experience in global service delivery and contract management. Ability to operate effectively in a global environment, navigating cultural and operational differences. Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.