If you are an customer-focused skilled leader, Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director at our Boulder, CO location. As the Customer Care Director for Flow Measurement, you will ensure world class customer support and sales generation for Measurement Solutions by effectively leading the Domestic Inside Sales team. This role combines leadership skills and technical knowledge to support the growth of our Measurement Solutions business.

We are looking for candidates who possess below critical skills in order to be successful in this role:

Sales Leadership and Performance Management You demonstrate ability to lead, coach and motivate inside sales teams (Boulder and Costa Rica) to achieve and exceed sales goals You will be promoting effective selling behaviors and a high performance sales culture Strategic Program Execution You are experienced in launching and managing sales programs by partnering with America sales and Marketing You are capable of driving consistency across multiple sales regions and focusing efforts on new product adoption and profitable growth Customer-Centric Mindset You have strong ability to ensure timely, accurate, and solution-oriented responses to customer requests. You are adept at structuring workload and team priorities to balance customer needs with business objectives. Process Development & Optimization You are skilled in designing and implementing efficient customer support processes that enhance responsiveness and satisfaction. You have the ability to evaluate and improve sales operations for greater effectiveness. Cross-Functional Collaboration You have proven success in partnering with engineering, marketing, and customer care teams to resolve customer issues and gather meaningful feedback. You effectively communicate who can bridge gaps between departments to drive continuous improvement.

What You Bring

A passion for customer success and sales leadership An Empathetic, proactive, communicative and accountable leadership style The ability to drive growth through strategy, structure and support A hands-on approach to problem solving and process improvement Experience in leading teams within a fast-paced, manufacturing or technical environment (preferred)

For This Role, You Will Need:

Bachelor's degree required Eight (8) years related experience required Prior management and supervisory experience required Ability to lead, influence and communicate effectively in a heavily matrixed organization Legal authorization to work in the United States 

Our Culture & Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values. 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $120,800-$140,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.​

This position will be open for a minimum of 7 days from the day of posting.  Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

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