**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** [Daily Operations] * Check and Validate Spare Parts request/enquiry claims * Parts Return / Exchange verification * Parts Return / Exchange submission * Handle inbound and outbound calls & manage email queries * Analyze request and ability to make judgement based on checklist/rules/policy * Validation and audit of abnormal request based on policy * Route request/enquiry to appropriate departments based on policy and approval requirement * Identify common errors and issues to management team * Resolve concerns and close pending claims by coordinating and chasing concerned parties [VOCs for Parts Related Claims] * Address and ensure complete resolution on concerns and issues * Ensure resolution is in compliant with processes and closed on time [Others] * Miscellaneous requests concerning Parts Related Claims. **Required technical and professional expertise** [Languages] Fluent in English **Preferred technical and professional experience** * Customer Service * Call Centre Experiences * Administrative IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.