Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are looking for an accountable Customer Service Delivery Manager who will support the delivery of high-quality end-to-end services to Banking and Retail customers. The ideal candidate  mainly focusing on ensuring support and delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. This a highly empowered role where you will make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. 

Acting as a key member and at the forefront of our account team, Customer Service Delivery Manager engages  with the client account level and as a trusted advisor; providing visibility, service reviews and reporting through all phases of the implementation life cycle. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts and Account Managers to ensure that commitments made to the customer are achievable and align to the financial goals set. 

Location: Athens (Onsite) Candidates must be based in Athens with the ability to commute to the office.

How You’ll Make An Impact

Gain familiarity with Account Delivery Management concepts, practices, and methodologies.
 

Manage customer retention, contract processing, invoicing, payment processing, and service delivery for small to mid-size accounts using detailed knowledge of contractual commitments as well as the financial health of the account.   Serve as the day-to-day liaison with assigned clients to ensure timely completion of requests.   Escalate complex or critical issues to senior Account Sales Managers or management.   Develop strong relationships with assigned customers and analyze Voice of the Customer insights to improve relationships.   Leverage relationships with internal product, sales, and marketing teams to address customer inquiries and needs.