Work whereevery momentmattersEvery day over Hartford HealthCare Colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Customer Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesmiddotWith a goal of achieving excellence in every patient and customer experience the Intake Customer Service Coordinator rsquos role core purpose is to provide timely and effective response and initiation of homecare referrals ensuring accuracy and completion of the pre admission protocols identifying triaging and facilitating calls and inquiries are routed appropriately to other HHC entities and service lines as instructed collaborating with transitional care and clinical colleagues throughout the agency in supporting identification and alignment of appropriate level of care services and programs Engagement in Customer Service Call studies and department analytics as requestedmiddotTo become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the post acute care continuum Serves as a bridge between the healthcare team and the patient andor caregiversmiddotEffective communication skills Self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership behavior and modelingmiddotEfficiency and accuracy in completing work as assignedmiddotAdherence to regulatory and agency policies and proceduresWork whereevery momentmattersEvery day over Hartford HealthCare Colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Customer Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesmiddotWith a goal of achieving excellence in every patient and customer experience the Intake Customer Service Coordinator rsquos role core purpose is to provide timely and effective response and initiation of homecare referrals ensuring accuracy and completion of the pre admission protocols identifying triaging and facilitating calls and inquiries are routed appropriately to other HHC entities and service lines as instructed collaborating with transitional care and clinical colleagues throughout the agency in supporting identification and alignment of appropriate level of care services and programs Engagement in Customer Service Call studies and department analytics as requestedmiddotTo become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the post acute care continuum Serves as a bridge between the healthcare team and the patient andor caregiversmiddotEffective communication skills Self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership behavior and modelingmiddotEfficiency and accuracy in completing work as assignedmiddotAdherence to regulatory and agency policies and proceduresEducation High School Diploma Associates Degree preferredExperience Minimum of year recent homecare healthcare andor call center experience preferredSkillsDesired attributes Positive outlook Effective communicator Computer literacy including Microsoft Office and Excel efficient multi tasker experience and interest in problem resolution and process improvement A creative thinker that excels in team environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentEducation High School Diploma Associates Degree preferredExperience Minimum of year recent homecare healthcare andor call center experience preferredSkillsDesired attributes Positive outlook Effective communicator Computer literacy including Microsoft Office and Excel efficient multi tasker experience and interest in problem resolution and process improvement A creative thinker that excels in team environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment