This is not a remote position Hiring Immediately - Full Time Customer Service Coordinator - Eutaw, AL Dayshift: 8:00 AM - 4:30PM What we offer: * Medical, Dental and Vision benefits available immediately * 401K with company match * Paid Time Off and 11 Paid Holidays * Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more * Annual Reimbursement for Safety Shoes * Comprehensive training with numerous learning and development opportunities * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. The Opportunity: * Desire to build and optimize customer relationships daily, while driving customer satisfaction. * Become a main point of contact for the customer account base. * Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account\u2019s activity. * Accurately input POs and various categories of data. * Manage inventory levels of finished goods, raw materials, etc. * Actively monitor and manage Accounts Receivables/Invoicing across given accounts. * Run daily reports to optimize plant operations. * File and organize invoicing and POs * Provide timely, detailed, and accurate reporting to internal and external audiences. * Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departments * Other duties as assigned What you need to succeed: * High School Diploma or GED required * Associates Degree in Business or similar field preferred * Experience in account management and customer experience preferred * Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential) * Superior verbal and written communication skills * Demonstrated ability to interact daily with customers at all organizational levels * Willing and able to accommodate travel when needed * Astute interpersonal relationship management * Positive, professional attitude * Quality and customer service driven to consistently delight customers * Strong initiative, self-motivated, proactive, and resourceful * Utilizes strong organizational and prioritization skills * Team player who is willing to go above and beyond to help others Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.