At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via: 

Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and 
Partnership – Leveraging our collective expertise to connect people to products and services. 
 

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

Every day, we rise to the challenge to make a difference and here’s how the Customer Service Coordinator role will make an impact:

Manage the customer order process in Norway from order placement to invoicing while maintaining a high service focus.

Manage the contact with regional- and local 3PL warehouse as well as our freight forwarder

Issue correct documents to be able to ship and import goods into Norway

Service our customers by replying to incoming questions regarding product availability from customers (Pharmacies, Doctors, patients, Health Institutions) both on telephone and email.

Administrative tasks like answering incoming calls and emails.

Ensure Transporter have all correct documentation for Truck to leave for Norway, e.g. Invoices for custom purposes.

Responsible for incoming questions regarding product availability from customers (Pharmacies, Doctors, patients, Health Institutions) both on telephone and email.

Manual input of orders in the ERP system (SAP)

Create Invoices and send to the customers.

Investigate and resolve invoice issues such as incorrect/damaged goods or incorrect pricing

Communicate supply constraints/Out of Stock situation with customers

Orders of samples

About Your Skills & Experience

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

A relevant educational background. (Minimum bachelor's level)

2-3 years of experience in Customer Service or Supply Chain, preferably in the pharmaceutical or Med Tech industries.

The ability to work both independently and collaboratively.

Strong sense of ownership, initiative, reliability, and cross-departmental collaboration skills.

Ability to speak and write in English and Norwegian fluently.

Experience in SAP and Excel.

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.

Why Viatris?

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives.

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.