General Information Req # WD00082119 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, April 30, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

This role, SMO (Services Management Office) will provide Service Coordination and assist the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

What You Will do:

Incident and Order Management: Handle incidents and order requests for DaaS customers efficiently.Inventory Monitoring: Keep a close eye on inventory levels to ensure optimal stock.Customer Escalations: Address escalations from customer support teams and specific cases flagged by Premier Technical Support and Technical Account Managers.Coordination: Liaise with on-site facilities and technical contacts to resolve readiness and delivery issues.Invoicing Preparation: Prepare invoices for customers and vendors for services delivered.Product Knowledge: Develop a deep understanding of Lenovo's product range and internal processes, and identify opportunities for automation to boost productivity.Customer Satisfaction: Strive to ensure customer satisfaction at all times.Lifecycle Management: Manage the lifecycle of devices, including processing new orders, redeploying, and returning devices.Documentation: Prepare documentation to track SLA performance and meet other reporting requirements.Operational Feedback: Provide feedback on process issues to enhance overall service delivery.

What we expect from You:

Experience: At least 3 years of operational experience in a similar or IT-related field.Language Skills: Fluent in English, with excellent communication skills. Additional language skills are a plus.Customer Operations: Proven experience in a customer operations role, especially in demanding environments.Analytical Skills: An analytical mindset with the ability to prioritize a busy workload.Problem-Solving: Ability to think independently and focus on finding solutions.Technical Proficiency: Proficiency in CRM software, order management systems, and other relevant tools.Microsoft Office: Strong skills in Microsoft Office Suite, particularly Excel.E-commerce Knowledge: Familiarity with e-commerce and supply chain processes is desirable.

What Lenovo can offer you:

3 sick days per yearAdditional vacation days100% sick leave compensation up to 2 months per yearA broad selection of soft and hard skills trainings and individual mentoring1:1 contribution to the Third Pillar Pension SystemHome office flexibility upon team agreement
Base gross monthly salary starts from 2.100 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

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