At Nissan, we’re not just building cars, we’re revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don’t has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of “Defy Ordinary”.
We are now looking for a Customer Service Coordinator to join Nissan's eNEST business division (Netherlands, Belgium, Norway, Denmark, Sweden) at our Sweden office.
How you can contribute and have an impact?
Monitor, coordinate and manage Customer Engagement Center performance (production and quality) in line with agreed KPIsMonitor and manage CEC compliance with agreed processes & management instructionsMonitor and manage CEC performance to identify training needs and support training delivery for training delivered by NissanLead liaison between business, legal and CEC providerCross functional participation in customer satisfaction processes ensuring two-way follow-up with CECBe communication link for CEC to financial & invoicing partnersSupport Care Coordinator with vehicle off road process to ensure vehicles are repaired as soon as possibleEnsure all agents and authorized repairers have appropriate access to “dealer case management” in SalesforceLiaise with relevant stakeholders and monitor Salesforce case management to ensure smooth and prompt handling and resolution of all case types (information request, telematics and complaint incl. redelivery and buyback)Monitor commercial and technical goodwill in accordance with annual budget and report abnormalitiesSupport implementation of customer relationship management strategy, guidelines, processes, and policiesSupport with CEC related communication to agents and authorized repairers
What are we looking for:
Minimum 3 years professional experience preferably within the automotive industryExperience within an international, matrix organisation is highly advantageousHigher education at Bachelors’ levelExcellent MS Office skills, knowledge of Siebel and Salesforce is an advantageBackground in CEC management or automotive CRM idealSupportive mindsetPositive sense of urgency and ability to prioritizeSystematic and self-initiative working approachAbility to adopt instructions and handle several tasks simultaneouslyGood teamwork skills and readiness to give and receive feedbackGood presentation skillsFluency in Swedish and English is a must
Nissan believes the power comes from the inside, the diversity and well-being of its employees is key to success. People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. Nissan is committed to be a truly diverse, equitable, and inclusive company that empowers everyone to bring their best, most authentic selves to work. Respecting each person, their opinions and value is when we can drive innovations that make a difference.
Our future vision and ambition is "Together We Empower Mobility and Beyond" for a cleaner, safer and more inclusive world.
Kista Sweden