This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Our Oxford site are seeking a Customer Service Coordinator to join on 15 month fixed term contract basis. The role is fully site based and will require someone with a background in Customer Service. Essential Duties and Responsibilities: This section contains the primary responsibilities of the work. The incumbent will perform other duties as assigned.

Meeting Customer RequirementsCustomer liaison. Establish and maintain effective relationships with customersRespond to email enquiries for service and productsOrder ReceiptProcessing of orders received via multiple systemsPrioritisation of different order typesAction daily backorder reportOrder EntryAccurate data entry of ordersAccurate data entry in multiple systemsAssist in the set up and maintenance of new codesHolds/Amendments/ CancellationsUpdating and processing orders in line with customer requirementsAllocation of off hold order to correct locationWorkload planningWorking with Planning and Production Teams to meet customer order delivery deadlinesStockLiaising with Production and Warehouse teams over stock availabilityReportsCompletion of relevant reportsTransport/DispatchScheduling of transportCompletion of daily transport sheetBooking transport with couriersProcessing transport chargesInvoicingInvoicing customer orders- investigate invoice disputes/raise creditsQualityFiling and archiving of quality records and batch paperworkProduct Complaints logged and reported to Quality ManagerAdherence to Customer SLA’s / failures reported to Customer Services Manager.Logging and investigation of Service ComplaintsAdhere strictly to GDPR policy/Peripheral clinics (site specific)Liaise with Customer to manage and process peripheral clinic ordersChecking of orders against clinic lists

What are some of the benefits of working at Baxter?Competitive base salary plus a wider ranging package of benefitsProfessional development opportunitiesHigh importance placed on work life balanceCommitment to growing and developing an inclusive and diverse workforce

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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