Customer Service - Confirmations Specialist Hicksville, NY Apply for this job Customer Service - Confirmations Specialist Compensation: $17 pr/hr Job Type: Hybrid, part- time, some week days and 1 weekend day from home. 5pm- 9pm weekdays and 9am-5pm one day per weekend. NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable A Customer Service - Confirmations Specialist will work on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience. Customer Service - Confirmations Specialist Duties & Responsibilities: + Interact with customers over the phone and written channels + Respond to queries related to products and services + Handle and resolve complaints in accord with established policies and procedures + Any additional duties that are necessary due to the evolving needs of the business Qualifications: + Previous experience in customer service or a related field. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team in a fast-paced environment. + Proficiency in Microsoft Office Suite and Salesforce is a plus. Benefits: + Medical, vision & dental Insurance + Flexible Spending Account (FSA) + 401(K) with up to 6% match + Paid Training + Paid time off (vacation, sick, bereavement, etc.) + Company paid disability insurance + Growth potential for committed individuals Apply for this job