Customer Service Co-ordinator
IDEX
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** _include the following. Other duties may be assigned._
+ Co-ordinates and issues return authorizations within 8 hours of receipt
+ Book/enter purchase orders from our MRP system and any associated changes consultation with Manufacturing Manager to deliveries
+ Book/enter work order/production orders into the system
+ Chase & follow-up suppliers and Purchasing on late and unconfirmed orders in a pro-active manner
+ Verify order delivery dates and resolution of delivery delays.
+ Handling emails from suppliers, sales and management
+ Create item entry into the system
+ Resolve purchase issues (researching, clarifying, and resolving issue). This includes working with Production Quality Control, Accounting, Supply Chain team, etc.
+ Serves as central point of purchase service contact for customer/sales enquiries via phone/e-mail or Teams meetings.
+ Prepares simple Excel spreadsheets on open orders.
+ Raises "elevated" un-resolved purchase issues through proper channels.
+ Supports Manufacturing team with information / data to enable correct production planning
+ Complies with health and safety policies and procedures.
+ Create/modify work instruction when necessary
+ Complies and provides input with ISO 9001 QM system; quality manual, procedures, work instructions and department manual.
+ Supports company values including ethical conduct and high integrity in all actions.
On-site working
Competitive package including bonus and healthcare eligibility
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**Job Family:** Sales
**Business Unit:** CVI
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