Kone is a global leader in the lift and escalator industry, we are a trusted partner throughout both the building and equipment lifecycle, we support customers every step of the way from design, manufacturing and installation to maintenance and modernisation.

A Customer Service Coordinator is the central point of contact for KONE, Great Britain and Ireland. Providing a premium customer experience by collaborating across the business with key stakeholders.

This is a fantastic opportunity for a customer focused, motivated individual who wants to add value and make a difference for both our customers and our business.

In a typical day you will be providing information related to maintenance operations, sales support, public tender preparation, third party inspections, reporting updates, in addition to managing complaints and compliments.

Monday-Friday 08:30 – 17:00

Includes working a minimum of one bank holiday per year.

Key Responsibilities:

Handle incoming customer queries and complaints by phone and email, according to KONE processes, within agreed performance measures.Accurately capturing data and entering it into the relevant systems.Register and updating all queries/complaints/customer information in CRM.Liaise with colleagues to resolve customers queries and complaints in a timely manner, escalating when required.Providing a premium service that resolves issues first time.Analysing information/data and being able to articulate this to our customers.  

Skills and Experience:

One year’s contact centre experience, able to multitask, navigating multiple systems whilst simultaneously supporting customers on the telephone.Exceptional communication skills, a great phone manner with the ability to build rapport, demonstrate empathy and genuine passion for helping people.Confident in speaking to people at all levels, with strong listening and questioning skills. Run and manage meetings when required.Talented problem solvers who think outside the box, aren’t afraid to challenge the status quo and want to make a difference.Someone who enjoys working and collaborating with others to deliver a premium service, is proactive and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections whilst being risk aware.

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Bonus, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers