BayCare is currently in search of our newest Customer Service Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions. 

Position Details: 

Location: Remote, FL 

Status: Full Time (non-exempt) 

Shift: 8:00 AM - 5:00 PM Monday through Friday 

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals. 

Benefits (Health, Dental, Vision) 

Paid time off 

Tuition reimbursement 

401k match and additional yearly contribution 

Yearly performance appraisals and team award bonus 

Community discounts and more 

AND the Chance to be part of an amazing team and a great place to work! 

The Customer Service Rep is responsible for: 

Supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.  

Responsible for quickly determining the needs of the customer. 

Other marketing and non-marketing related duties as assigned.  

Required specific skills include: Active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM