KPS Global, LLC, a leader in the manufacture and installation of Walk-in Coolers and Freezers, is seeking a dedicated Customer Service Assistant to join our team. This full-time, regular position is based in Texas and does not require travel. As a Customer Service Assistant, you will be the first point of contact for our clients, providing exceptional service and support. Your role will involve handling customer inquiries, processing orders, and resolving any issues with professionalism and efficiency. You will work closely with various departments to ensure customer satisfaction and maintain accurate records of customer interactions. Your contribution will be crucial in maintaining the high-quality service that KPS Global values. You will be part of a culture that encourages creativity, innovation, and hard work, with opportunities for professional growth in a collaborative and growth-driven environment. The ideal candidate will be deeply committed to upholding our company's reputation for excellence and will enjoy the benefits of working in a modern and dynamic workplace. This entry-level position is an excellent opportunity for individuals looking to build a career in customer service within the industrial manufacturing sector. The role is at-will, offering a competitive annual salary and does not include a per diem. If you are passionate about providing top-notch customer service and are eager to be part of a leading company in the industry, we encourage you to apply for this exciting opportunity at KPS Global, LLC. Required Skills + Excellent verbal and written communication skills + Strong organizational and multitasking abilities + Proficiency in Microsoft Office Suite and CRM software + Ability to work effectively in a team environment + Detail-oriented with a focus on accuracy and quality + Strong problem-solving skills and ability to think critically + High level of professionalism and strong work ethic + Ability to handle stressful situations with poise + Customer-oriented mindset with a passion for delivering exceptional service + Familiarity with the manufacturing industry is a plus + Adaptability and willingness to learn new systems and processes Required Experience + 1 to 2 years of experience in a customer service role + Experience with customer service in a manufacturing or industrial setting is preferred + Proven track record of handling customer inquiries and resolving issues + Experience working with cross-functional teams to achieve customer satisfaction + Familiarity with order processing, invoicing, and customer account management + Demonstrated ability to maintain composure and customer focus while troubleshooting and solving issues + History of maintaining detailed records of customer interactions and transactions + Experience in upholding service standards and company policies in customer interactions + Prior experience in a role that required adherence to confidentiality and data protection protocols + High School diploma or equivalent; further education or certification in customer service or related field is advantageous