**Position:** Customer Service Associate with Italian **Job Description:** **About US:** Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.** We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you! **What You Will Be Doing at Arrow?** The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer. + Order to Invoice process. + **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail). + Order Management. + Managing and responding to all requested customer backlog changes. + Close cooperation with other departments like Sales, Assets and Logistics. + Driving **On-Time-Delivery performance** in line with **customer and company goals.** + Generating **customer satisfaction** . + Close **teamwork** with **Inside Sales** and **Product Management.** + Managing customer reserved **inventory** . + Driving **efficiency** . **What Are We Looking For?** + **Advance level of English,** plus one of the following languages in advance level, **Italian** . + **At least 1-2 years of Customer Service, Order Management** or **Sales experience.** + Good knowledge of MS Office, Excel required. + Accountability. + **Communication and coordination** skills. + **Customer-oriented** attitude. + **Team player.** **What is in it For You?** + Full Permanent contract, + Social advantage: CNSS, CIMR, Health insurance. + Very good working atmosphere in a team of passionate collaborators. + Work culture where you can make an impact. + Dynamic environment with a **friendly work atmosphere.** + Interesting career development opportunities in a quickly growing environment. + Working within an international organization, recognized worldwide in its sector. \#LI-MM2 **Do you see yourself as our future colleague? If yes – send us your application.** **_PLEASE ATTACH YOUR RESUME IN ENGLISH_** **Our story** As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides. **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.