Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionAnswer incoming phone callsFollow up customer calls where necessaryRespond to customer’s email inquiries in a timely mannerProcess orders, forms, warranty and claimsProvide product and service information to customersManage and update customer databasesData processing and maintaining accurate Customer and Material Master DataResearch required information using available resourcesManage and resolve customer complaintsTaking part in training and other learning opportunities to expand knowledge of company and position.

Qualifications1 year of back office plus customer service experienceExcellent in speaking and writing (English)Attention to details and accuracyGood interpersonal skills & ability to work with diverse environmentTeam PlayerAmenable to work in a morning shift (Australian/New Zealand timezone)Present a positive attitude & accept constructive feedbackClient orientedBasic knowledge in SAP systemPrevious experience with Australian customer service account is an advantagePreferably with Customer Service experience that handles appliances (e.g. Hotwater heating, air conditioning etc.)Basic to advance M365 application skills (Excel, Word, Outlook)Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.