At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

Job Responsibilities:

•Intermediate to advance communication skills are required to initiate oral and written response to enquiry regarding routine situations.•Ability to manage multiple task assigned and communicate in timely manner.•Ability to prioritize work and organize own time•Intermediate to advance knowledge of required software applications•Identify inconsistencies in routine work and initiate corrective action within workgroup•Complete customers transactional request as provided through various channels•Utilize multiple system and database to locate information and communicate the information concisely•Investigating and processing complex transaction, by following define guidelines laid down by the process

Primary Requirement:

•Attention to detail, time management skills and exceptional initiative & follow up skills•Ability to prioritize, multitask and work independently•Positive and professional demeanor•Problem solving skills and the desire to help customer•Strong time management skills

Education:

Gradutate

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Rajani Pillay

rpilq@allstate.com

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.