College Station, TX, 77840, USA
3 days ago
Customer Service Associate II
Job Title Customer Service Associate II Agency Texas A&M University Department Vet Med-Teaching Hospital Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description A Glimpse of the Job The Senior Customer Service Assistant is responsible for providing excellent customer service to all clients (internal and external). Responds professionally to incoming customer inquiries by telephone or by email. Responsible for taking down all referral information from referring veterinarians. What you need to know Salary: Compensation will be commensurate to selected hire’s experience. Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section. Required Education and Experience: + High school graduation or any equivalent combination of education and experience. + Three years in general office or clerical work. Knowledge, Skills, and Abilities: + Working knowledge of word processing, spreadsheet and/or data entry applications. + Ability to multi-task and work cooperatively with others. Preferred Knowledge, Skills, and Abilities: + Ability to communicate effectively in both Spanish and English. Job Responsibilities: Communications/Customer Service + Answers incoming calls for the Small Animal Hospital. + Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients. + Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time. + Transfers calls to the appropriate service when prompted. + Promotes communications between clients, rDVMs, clinicians, techs and all other staff as appropriate. Scheduling + Oversees the daily administrative operations of assigned veterinary service section(s). + Serves as the primary contact between front desk and veterinary services for admission and discharge processing. + Assists with appointment scheduling (new/rechecks). + Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc. + Records new patient information for local and referral clients and patients. + Enters/updates all client/patient information into hospital information system. + Sets up and maintains Blocked Schedules. Documents + Creates and updates veterinary service section appointment templates in VMIS. + Deconflicts appointment issues with clinicians and Client Service Section. + Investigates and researches customer complaints and participates in resolving problems. + Verifies and updates client/patient information for accuracy. + Assists in gathering and recording referral information from rDVMs to include medical records. + Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system. Policies & procedures + Ensures adherence to policies and procedures consistent with TAMU and veterinary medical teaching hospital’ policies, procedures and confidentiality protocols. Other Requirements or Other Factors: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
Por favor confirme su dirección de correo electrónico: Send Email