CUSTOMER SERVICE ASSOCIATE I At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. **Job Overview** TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. **What your background should look like:** Respond to customer emails with clarity, warmth, and professionalism Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction. Provide regular, accurate status updates on ordered materials Coordinate with our production and logistics teams to gather the most up-to-date information Make occasional customer calls when needed to clarify issues or provide a more personal touch Assist in improving internal processes Collaborate with the sales teams as needed to answer client questions Requirements: Fluent English, both written and spoken (this is essential) Excellent communication and interpersonal skills A warm, positive presence and a genuine passion for helping people Highly organized with sharp attention to detail Self-motivated and capable of working independently,maintain composure under pressure Experience with SAP Prior experience in customer service role Preferred Experience: Familiarity with e-commerce platforms, and MS Office Package **Competencies** Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Location: TANGER, TNG, MA, 90000 City: TANGER State: TNG Country/Region: MA Travel: None Requisition ID: 136185 Alternative Locations: Function: Customer Service TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.