Job Summary: The perfect candidate must have excellent communication skills in both English and Spanish, and be able to help customers with their purchases accurately and efficiently. Moreover, the chosen candidate will thrive in a dynamic work setting, whether working independently or collaboratively. This role necessitates a dependable, adaptable, well-organized, detail-oriented individual who is also a valuable team member. 

Essential Duties and Responsibilities:

• Provide consistent and friendly customer support

• Efficiently and accurately handle POS transactions

• Process payments including customer credit cards, cash, and checks; conduct other financial transactions like giving and receiving correct change

• Generate daily reports and reconcile daily closing

• Handle incoming calls and perform light cleaning duties

• Acquire a deep understanding of the current product range

• Maintain a tidy, safe, and secure work environment

• Collaborate with relevant teams to ensure all orders meet Sales Department submission criteria

• Examine delivery tickets and assign them to the appropriate route based on destination, shipment size, customer time constraints, and other customer requirements for each delivery location

• Monitor driver, truck, and route efficiency by ensuring each truck is fully loaded

• Arrange shipments to reduce reliance on external drivers

• Assign specific trucks to each route based on volume and equipment availability

• Keep a detailed daily dispatch log with all essential delivery information

• Dispatch orders accurately for the designated arrival time and place

• Address any issues that may arise with drivers or customers

• Evaluate and prioritize information, make decisions, and resolve problems efficiently

• Ensure adherence to all company policies and procedures

• Additional tasks may be assigned as needed

• Generate Sales Orders for sales team members requesting deliveries

• Perform other tasks as required

Essential Requirements:

• High school diploma or GED

• At least 3 years of experience in customer service

• Minimum 1 year of call center experience

• Fluency in both Spanish and English

• Basic understanding of Word/Excel/Outlook

• Self-assured, customer-oriented, and professional demeanor

• Excellent oral and written communication abilities

• Fundamental math skills with keen attention to detail

• Flexible availability for shift work, including weekdays and Saturdays

• Reliable transportation and a valid State driver's license

Benefits

Every Onin Staffing job comes with amazing Teammate Benefits. Onin Staffing gives you the tools you need to protect your health, your money, and the people and things you care about.

- Weekly Pay

- $5 Prescription Drugs

- $5 Doctor's Visit Copays

- Free Teledoctor Service

- Free Counseling Services

- Life Insurance Included

- Vision Insurance Included

- Dental Insurance Included

- Vacation and Holiday Pay

- Scholarship Opportunities

- 401(k) Retirement Plan

- Free Legal Services

- Our unbeatable employee discount program

If this sounds like something you would be interested in, Apply Now so we can hold a spot for you. We can’t wait to talk to you!

–Your Ōnin Staffing team