**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** **Job Summary** This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem solves and maintains ongoing professional relationships with customers. **Main Duties and Responsibilities:** + Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames. + Works with customers, both internal and external, with the aim of developing an excellent working relationship. + Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility. + Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable. + Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met. + Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times. + Updates clinical trial sites into Marken’s internal database (where necessary). + Responds to incoming requests from external customers and internal offices/agents. + Prepares, verifies and distributes country specific project documentation. + Files and archives documents where required. + Attends and participates in customer meetings when required. **Qualifications:** + Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred. + Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook). + Fluent in English (ability to read, write and speak). + Thorough understanding of Aviation/Airline networks. + Excellent communication skills and ability to influence others. + Ability to work independently and collaborate with others. + Attention to detail. + Flexibility in working hours required; schedules may include overnight and weekend availability. **Marken, UPS Healthcare Precision Logistics** (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.