Description A rapidly growing biotech company in Oceanside, CA is seeking a proactive and detail-oriented Customer Service Associate to support their client relations and order management team. This is a great opportunity to join a mission-driven organization at the forefront of scientific innovation. You’ll be the bridge between customers and internal teams, ensuring a smooth experience from inquiry to delivery. Key Responsibilities: + Respond to customer inquiries regarding product availability, order status, and technical documentation + Process orders and coordinate with logistics and lab teams to ensure timely fulfillment + Maintain accurate records in CRM and ERP systems + Assist with product returns, replacements, and customer feedback + Collaborate with sales and technical support teams to resolve complex issues + Provide a high level of service to researchers, labs, and institutional clients Requirements + Bachelor’s degree in Business, Biology, or related field preferred + 1–2 years of customer service experience, ideally in biotech, pharma, or scientific supply + Strong communication and problem-solving skills + Proficiency in Microsoft Office and CRM systems (Salesforce a plus) + Ability to manage multiple priorities in a fast-paced environment TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .