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Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote). The position offers $30/hour, Monday to Friday from 8:00 am to 4:30 pm, with a 6+ month duration and potential for temp-to-hire. This role involves managing customer inquiries, warranty claims, and spare parts distribution within a fast-paced environment. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Key Responsibilities:

Manage warranty claims from initiation to resolution, verifying eligibility and coordinating repairs or replacementsProcess customer orders, returns, and exchanges related to warranties and spare partsInteract with customers to resolve complaints and provide product/service informationCollaborate with supply chain and logistics teams to ensure timely delivery and inventory managementMaintain accurate records and reports related to warranties and customer service activitiesAssist in developing policies and participate in training on warranty and supply chain processes

Candidate Qualifications:

Experience in warranty claims processing and customer service administration preferredStrong verbal and written communication skills with attention to detailProficiency in Microsoft Office and customer service/CRM softwareAbility to multitask, prioritize, and work both independently and in a team environmentAssociate's or Bachelor's degree in business administration, supply chain management, or related field preferredPositive attitude with a commitment to exceptional customer service A1420449AG_1750169881 To Apply for this Job Click Here