Customer Service Associate
Dairy Farmers of America
**Job Description**
**General Purpose:**
Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.
**Duties and Responsibilities:**
+ Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.
+ Verifies daily check-off sheets to ensure all required orders are entered in the system.
+ Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
+ Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
+ Maintains files for all order-to-cash transactions and their supporting documents.
+ Assists others in meeting daily and periodic deadlines.
+ Special projects and miscellaneous duties as assigned.
**Requirements**
**Required Minimum Qualifications:**
**_Education and Experience_**
+ A high school diploma (or equivalent) plus one year of related order-to-cash experience is required.
+ One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred.
**_Necessary Knowledge, Skills and Abilities_**
+ Excellent communication skills
+ Strong customer focus
+ Proficiency with Microsoft Windows, intermediate Excel skills
+ Reliable and ability to meet deadlines
+ Detail-orientated
+ Team player
+ Proficient 10-key skills
+ Ability to research and resolve order-to-cash related problems
**Pay Range** $17.00 - $18.00 / hour
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