St. Paul, MN, 55145, USA
17 hours ago
Customer Service Associate
**Job Description** **General Purpose:** Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service. **Duties and Responsibilities:** + Accurately keys both verbal and written orders after verifying content and/or calculating hash totals. + Verifies daily check-off sheets to ensure all required orders are entered in the system. + Accurately processes all documents related to billing (including credits, delivery confirmations, etc.) + Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process. + Maintains files for all order-to-cash transactions and their supporting documents. + Assists others in meeting daily and periodic deadlines. + Special projects and miscellaneous duties as assigned. **Requirements** **Required Minimum Qualifications:** **_Education and Experience_** + A high school diploma (or equivalent) plus one year of related order-to-cash experience is required. + One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred. **_Necessary Knowledge, Skills and Abilities_** + Excellent communication skills + Strong customer focus + Proficiency with Microsoft Windows, intermediate Excel skills + Reliable and ability to meet deadlines + Detail-orientated + Team player + Proficient 10-key skills + Ability to research and resolve order-to-cash related problems **Pay Range** $17.00 - $18.00 / hour
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