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DuPont Electronics & Industrial is looking for a Customer Service Assistant. The Customer Service Assistant will work with the Customer Service Teams to help the Customer Service Representatives deliver business results and provide a positive customer experience. We operate in a dynamic environment and a highly competitive marketplace.  The Customer Service Assistant must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures  This position may work with, but not limited to, other customer service reps, warehouses, regional contacts and carriers, to perform the functions of the positions.  In addition, this position will focus on supporting the broader needs of the NA Customer Service.

Main responsibilities:

Execute multiple SAP transactions (i.e. returns, credits/debits, quality notifications, outputs, invoices).Upload documents to customer´s portals, DocuLinks,Build working relationships with the Customer Service Teams to help exceed customer expectationsBuild working relationships with the rest of the support areas, like credit, MDG, logistic.Act as an owner with the assigned tasks, proposing improvements if applicableCreate daily & weekly customer & business reports (i.e. open order report, GUPI, etc.)Must speak fluent English to enable strong communication with North America teamsUnderstand and support both internal and external audit requirements as it relates to customer service activitiesProvide timely responses for all control & audit requests, including month-end order to cash processesProvide highest quality of service by following best practices and adhering to policy and compliance standardResponsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

Requirements:

Bachelor’s degree preferredAbility to develop proficiency with operating technologies and systems:  SAP, Sales Force applications, and SharePoint.Excellent interpersonal and written communication skills.  Strong computer skills and literacy. Salesforce Service Cloud experience is a plus.Knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.Demonstrated flexibility/adaptability in a dynamic, fast-paced team in an inter-regional environmentPrevious customer service experience with emphasis on sales to cash is desirableFluent in English written and spoken.

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.