For the Customer Support Center BPS, we are looking for a Customer Service Analyst (x|w|m) based in Göttingen or Aubagne, Sartorius Stedim Biotech GmbH. In this role, you will manage the global order processing and planned revenue realization process. The job is available full-time and located on-site at the campus in Göttingen or at the Aubagne location. Grow with us – Your Responsibilities + You support the delivery reliability of customer orders and eliminate disruptive factors in the global network + Furthermore, you manage the global order processing and planned revenue realization process + You prepare data for our sales organization locations and track the results in collaboration with internal interface + You independently organize 'work sessions' with various locations and stakeholders to jointly develop and present solutions + You resolve escalations, assist in meeting deadlines, and define possible measures in case of disruptions in production within the order processing process + Additionally, you create reports on order stocks, delivery reliability, backlog, and other key figures + You monitor the performance of individual sales organizations and locations, provide proactive support in case of deviations, and collect recurring weaknesses to sustainably eliminate them through process improvements and harmonization What will convince us + You have successfully completed a degree in business administration or a comparable field. Alternatively, a completed 3-year vocational training and several years of experience in the relevant field + You have several years of professional experience in order processing, SCM, or in the KPI environment + Experience in project management is expected; your experience in leading projects is an advantage + You are proficient in MS Office applications such as Excel and PowerPoint + Your confident handling of SAP | ERP | MRP is required; your knowledge of analysis programs like Tableau or Celonis and BW is a plus + Independent work, proactive communication, and strong assertiveness make you successful What we offer As a growing global life science company , stock listed on the DAX and TecDAX, Sartorius offers a wide range of Benefits: + Work life balance: Remote options, flextime, flexible work schedules, sabbaticals + Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact + Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds. About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers