At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
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Position Summary
The Customer Support Engineer for Spares plays a critical role in supporting the tendering team by providing technical expertise and customer-focused solutions for spare parts and service offerings. This position is responsible for analyzing customer requirements, preparing accurate spare parts proposals, and ensuring timely and efficient support to internal teams and external clients.
Essential Responsibilities Prepare quotations interpret / clarify customer needs select correct partsObtain blue sheets and RPD's when not availableHandle and communicate customer's queriesWork with ASM to follow up with customers on parts quotesEnter and maintain parts ordersCommunicate with CSC / export on expediting ordersInterpret customer requirements and coordinate special requestsCommunicate order status to customersFollow orders through to shipped stage and advise customersCoordinate with customers the return of wrong or incorrectly ordered parts through RMO (return material order) processResolve discrepanciesAssist in collection issues on invoicesMaintain / communicate active offers to sales managers and repsMaintain / communicate sales results to sales managers and repsPrepare monthly reportsMaintain filing systemMaintain and update serial number recordsProactively suggest process improvements Position Requirements Education: Bachelor’s degree in business administration, Science, or Commerce. An MBA is preferred.Experience: 3 to 7 years of professional experience, with a strong emphasis on customer service.Language Skills: Fluency in English with excellent verbal and written communication abilities.Technical Skills: Proficient in computer applications and digital tools.Organizational Skills: Highly organized with effective time management capabilities.Teamwork: Collaborative mindset and proven ability to work well within a team. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQsSoftware Powered by iCIMS