Location: Váci Greens, Budapest **_Please note that we currently run background checks as part of our recruitment process pending a successful interview._** + Give accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiries + Review and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems. + Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processes + Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and sometimes webex. + Follow-up the cases and handle escalated and unresolved cases + Handle user requests of the products + Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities. + 1-2 years customer service experience + Fluency in English and Hungarian + Pay attention to details, proactive + Monotony tolerance + Good Knowledge in Microsoft office applications + SAP applications **Requisition ID** : 48367