Location: Váci Greens, Budapest
 

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

1-2 years customer service experienceFluency in English and HungarianPay attention to details, proactiveMonotony toleranceGood Knowledge in Microsoft office applicationsSAP applicationsGive accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiriesReview and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems.Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processesAssists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and sometimes webex. Follow-up the cases and handle escalated and unresolved casesHandle user requests of the productsRecognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities.