Location: Váci Greens, Budapest
 

1-2 years customer service experience Fluency in English and Hungarian Pay attention to details, proactive Monotony tolerance Good Knowledge in Microsoft office applications SAP applications Give accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiries Review and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems. Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processes Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and sometimes webex.  Follow-up the cases and handle escalated and unresolved cases Handle user requests of the products Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities.