This position is based in our San José del Cabo, Baja California, offices.

 

Nor1 is an industry-leading Upsell Software used by hotels with both Front Desk and pre-arrival solutions. Reporting to the Manager, Implementations, the role of the Implementation Manager is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.

 

 Job Description:

Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standardsProvide consultation to customers to better utilize inventory and increase revenueHolds training calls/on-site trainings (if regionally permitted) on products and systemsManage implementation timeline and meet expected launch datesWork cross-functionally throughout the organization, including Sales, Operations, and Technology Correspond with hoteliers in a timely and professional mannerAnalyze the property to create and recommend pricing strategies that maximize hotel room revenueTravel to the property as necessary (if regionally permitted)

 

Specific Job Knowledge, Skills, and Abilities:

Positive ‘can-do’ attitude, with passion for learning and growing skillsSuperb customer service skills with excellent phone and email communication skillsExcellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft WordDemonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotelAbility to work well under pressure against tight deadlinesTime management skillsMust be attentive to details and collaborate successfully with cross-functional teamsPublic speaking and presentation skills are a mustFluency in English required

 

Required Qualifications

Bachelor’s degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)Minimum of four (3) years front office operations experience in a large hotel preferredKnowledge of hospitality property management systems (PMS), reservations, and guest loyalty programsWorking knowledge of room inventory systems preferredProficiency with Revenue / Yield Management techniques is beneficialCoursework in Hospitality and Travel, or equivalent work experience in a related field a plusProject management skillsSuperb organizational skillsStrong analytical skillsWillingness to perform functions to enhance the business that may be outside the job scopeWillingness to be flexible in a constantly changing environment

 

Preferred Qualifications

Proficiency in multiple languages is beneficialExperience with Opera is beneficialInside front office or hotel operations experience is preferred