In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and configuration, support entitlements and validation, workflow inquiries, and domain support troubleshooting. You will serve as a key support contact for clients and staff internal and external. 

Responsibilities include handling open service requests, implementing fixes (such as running scripts and configuring settings), documenting cases for escalation, analyzing hardware or software issues, and writing case notes in the tracking system. Work is of moderate difficulty and requires some judgment. Support may be delivered via electronic channels (web, email, etc.) or phone, and the role may require working in cross functional environments. 

Additionally, you will be the point of contact for new customers, introducing and educating them on processes at Oracle Health. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and applications. 

Preferred Qualifications:

Bachelor’s degree in Health IT, Information Systems, Business, or related field, or equivalent work experience. 1–3 years of client-facing support or technical troubleshooting experience, preferably in a healthcare or technology environment. Strong analytical and problem-solving skills with the ability to make sound judgments in moderate complexity situations. Excellent written and verbal communication skills, with a customer-centric mindset. Familiarity with support ticketing systems and case documentation practices. Experience working in cross-functional environments and collaborating with technical and non-technical stakeholders. Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.