Adecco is recruiting for Customer Care Agents in Eldorado, AR. The Customer Care Agent will provide direct customer support. During the course of your duties the prospective agent (s) will be required to respond to various media forms, provide insight regarding the rewards program, project a positive attitude when dealing with customers and store personnel, offer backup phone support when there is call abundance and be the immediate point of escalation. **Essential Duties And Responsibilities** + Answer inbound calls, respond to email and assist as needed. + Answer calls from sites and customers, analyze issues, instruct callers on solution or escalate to appropriate department. + Follow up on accurate and timely ticket resolution. + Use daily, weekly and monthly contact center reports to achieve goal. + Follow up on escalated issues. + Provide escalated point of contact for field personnel or other departments. + Interact with operations/store personnel to resolve issues. + Report all issues in a timely manner. + Recognize and reward peer performance. + Maintain good working relationship with peers, management and other departments. + Perform any other related duties as required or assigned. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Education And Experience** Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience. **Click “Apply Now” for consideration** on these On-Site Call Center Representative positions in **Eldorado, AR.** **Pay Details:** $15.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.