Driveway 

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I - Shop 

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.  

The Customer Service Agent I - Shop reports to the Shop Supervisor. 

Responsibilities 

Customer Concierge: 

Answers questions and helps move the digital transaction process forward 

Communicate effectively with customers through chat, phone, and email 

Single point of contact for the customer throughout the transaction 

Presents financing terms 

Presents protection products (ex: Extended warranties) 

Collects down payment, Driver’s License, Proof of Insurance, Proof of Income 

Communicates paperwork and logistic timelines 

Maintain activity log 

Other duties as assigned 

Skills and Qualifications 

Strong attention to detail  

Excellent communication skills 

Time management  

Sense of Urgency 

Active listening skills 

Critical thinking 

Competencies 

Does the right thing, takes action and adapts to change 

Self-motivates, believes in accountability, focuses on results, makes plans and follows through 

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results 

Thrives on a team, stays positive, lives our values 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*  

Up to 1/3 of time: standing, walking, lifting up to 25 pounds 

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing   

We Offer Best-in-Class Industry Benefits:  

Competitive pay  

Medical, Dental, and Vision Plans  

Paid Holidays & PTO  

Short and Long-Term Disability 

Paid Life Insurance  

401(k) Retirement Plan  

Employee Stock Purchase Plan  

Lithia Learning Center  

Vehicle Purchase Discounts  

Wellness Programs  

Qualifications:  

High School graduate or equivalent required  

18 years or older  

We are a drug-free workplace  

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.