Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. 

Ecolab is seeking a Customer Service Agent I to join our team in (City, State –if applicable). As a Customer Service Agent I, you’ll be the first point of contact for our customers and team members. In this fast-paced, people-first role, you’ll be the voice of Ecolab, helping customers and field associates resolve issues, place orders, and get the support they need. You’ll handle a high volume of inbound calls with empathy and efficiency, making sure every interaction reflects our commitment to service excellence. 

How You’ll Make an Impact: 

Take 160–190 inbound calls from customers and field/sales associates across two divisions 

Enter orders, service requests, and delivery inquiries quickly and accurately 

Handle 60–100 calls per day with professionalism and empathy 

Process literature requests and provide helpful product information 

Troubleshoot dispenser system issues and support field staff with technical questions 

Keep detailed records of each interaction while staying engaged with the customer 

Use your knowledge of Ecolab products, tools, and systems to guide customers 

Escalate complex questions to the right internal teams when needed 

Help onboard and coach new team members when opportunities arise 

What’s Unique About This Role: 

Gain exposure to multiple business areas and customer types 

Opportunities for growth and advancement 

Minimum Qualifications: 

High school diploma or equivalent 

Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook) 

Experience using customer service software 

No immigration sponsorship available for this position 

Preferred Qualifications: 

Bachelor’s degree completed or in process 

Experience accurately typing a minimum of 25 words per minute 

Prior experience interacting professionally with others and working independently in a fast-paced environment 

Prior experience utilizing a multi-line telephone system 

Strong problem solving and interpersonal skills 

Excellent verbal and written communication skills 

Highly dependable team player 

Prior experience prioritizing workload and completing responsibilities on time 

Fluent in  

SAP knowledge 

What’s in it For You: 

Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments 

The ability to make an impact and shape your career with a company that is passionate about growth 

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best 

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.