Job Title:

Customer Service Advisor with German

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-FridayProvide assistance via phone and email,Deliver technical support, including internet speed tests, troubleshooting, and router installations,Address contract and billing inquiries thoroughly and efficiently,Handle and process customer complaints with empathy and professionalism,Promote and sell additional products, such as mobile contracts, after resolving service issues.Our requirements:Service-oriented thinking with focus on customer experienceFluency in German (min. C1 level)Outstanding communication skillsAdministrative and technical knowledge
 What we offer:Fully remote positionSalary: 7000 PLN/monthly + sales commissionEmbrace an international and diverse work environment that broadens your horizons.Administrative and technical knowledgeEqual opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.Private medical care, life insurance

Location:

POL Warszawa - ul. Taneczna 30

Language Requirements:

English, German (Required)

Time Type:

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