**Have you ever thought about being part of a company that reimagines chemistry every day to build a better world?** That’s the purpose of Indorama Ventures, and we want you with us on this journey! We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally. We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry. Here, diversity matters. Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all. **What we’re looking for:** **What will be expected from you?** + Effectively and efficiently manage workload including order count, call, and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties. UAT Testing and SAP Transport Testing. Subject Matter Expert for policies and procedures. Manage additional assignments/projects without impacting completion of Customer Service Advisor (CSA) priorities. Owns and manages at least one additional process. + Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing, and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency. Acts as a mentor to peers. Completes problem resolution for customers with little guidance. Seen as "go-to" person for specific processes. Knows who to contact for specific situations to enable quick problem resolution. Attend business/customer meetings, explain Customer Service process to business and customers. As needed negotiate with customers through discussion any process improvements to help Customer Service workload. Manage delivery issues - make monetary decisions based on sound business knowledge with proper escalation to SR. + Provide assistance to other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations. Effectively and efficiently manage additional calls, emails, faxes, or other duties to ensure proper coverage; while pro-actively communicating to team lead/manager the need for additional assistance. Assist other employees in accomplishment of Indorama company goals. Offers solutions to problems. Assists in improving processes. Establish goals that help other team members do their work better. Supports additional projects as directed by Team Lead or Manager. Volunteers to participate in announced projects or initiatives. Able to provide POD coverage Accountable for meeting targets/deadlines for the areas of training responsibility under the 30-60-90-day plan. + Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans. Ability to identify areas to continue learning and the desire for self-development. Complete company required training programs. Mentor to new and current employees. Always looking for ways to improve/streamline process. Understand processes and impact downstream of any changes proposed. Accountable for meeting targets/deadlines for the areas of responsibility under the 30-60-90-day plan. **What are we looking for in the ideal candidate?** + Associate’s degree in Technical/Business or related field with 2+ years of experience. + High School diploma or equivalent and 4+ years of related experience. + Experience with an ERP System. SAP preferred. + Ability to resolve difficult and complex issues and to work with cross-functional departments. + Demonstrate organizational skills. + Demonstrate sense of urgency, flexibility, and adaptability. + Proven ability to multi-task in a fast-paced and often high stressed environment. + Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise. + Must have a level of proficiency with Internet, Email and Microsoft programs. + Infrequent business travel **What do we offer?** A competitive compensation package, including: • Health insurance • WellHub / TotalPass • Life insurance • And other exclusive benefits The division you’ll be joining is a global leader in the chemical industry. We offer a broad portfolio of solutions and high delivery standards to markets such as Crop Solutions, Home and Personal Care, Coatings, Energy & Resources, and Performance Products. **Here, you can make a difference.** **Join us!** We're Indovinya, a top producer of chemical intermediates and surfactants. Our extensive portfolio is designed to meet our customers' most diverse needs. As producers of solutions used for crops, oil and gas, coatings, home and personal care, and other applications, we are present in the daily lives of millions worldwide. Through our increasingly sustainable chemistry, designed to meet the needs of each of our customers carefully, we want to transform our operations and products into something increasingly relevant for the planet. We are part of Indorama Ventures Public Company Limited, one of the world's leading petrochemical producers, and are present globally with manufacturing in Europe, Africa, Americas, and Asia-Pacific. With 18 plants, seven R&D centers, and an experienced management team, we have a strong track record of environmental stewardship. Our expertise lies in innovative, eco-friendly chemistry. Today, Indovinya emerges as a more robust and strategic company dedicated to driving new business opportunities while prioritizing the well-being of countless individuals as employees, customers, suppliers and mainly the communities close to our operations worldwide.