* To be considered for this role you would need to be residing within the Republic of Ireland.

Capita Ireland are recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and also our office in Little Island.

You’ll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times.

During your 8 week training & grad bay period, you will work full time in our Little Island office therefore it is key that you are able to commute easily to our office. After training and grad bay, you will work hybrid in the office 2 days per week and the remainder at home.

You'll work across Monday to Sunday between the hours of 8am to 8pm, 40 hours per week.

The address for our office is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

Job title:

Customer Service Advisor - Hybrid in Little Island

Job Description:

What you’ll be doing: 

Handle a high number of customer queries via telephone, up to 60 calls per day.Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA’s and KPI’sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

€28,08 per annum 22 days holidays plus the opportunity to purchase additional leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent