Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? 

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. 

 

Job responsibilities 

Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasksDevelop solutions to complex customer inquiries independently and in close cooperation with internal specialist departmentsCreate a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writingAdhere to banking regulations and guidelines

 

Required qualifications, capabilities and skills

Experience in the back office of a financial institution in the German-speaking market.Completed banking apprenticeship or a comparable education with relevant professional experienceFluent written and spoken German Excellent written and spoken communication skillsTeam player with a strong customer focus and willingness to provide serviceKnowledge of the relevant regulatory requirementsStrong problem-solving skills and ability to handle conflicts